+254 772782767
Ole Nguruone Road, Kileleshwa,



You can learn more from our asked questions

Account Functions

Visit and click on “Exchange” or go directly to
Go to and click on sign-up
A verified E-mail address and mobile phone number.
For you to be able to be able to withdraw any earnings from Bitdax, you need to have your bitdax account verified (email, phone number and documents)and a valid bank account or mobile number & account i.e. M-Pesa, Airtel Money*, T-Kash* etc.
Yes, you can as long as you have a valid address to send cash to.
Direct Bank Deposits, Pesalink, M-pesa, Visa and Swift


Go to Funds
On the Deposit tab, click on the QR scan to open a windows with deposit details
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- Go to Funds
- On the Deposit tab, click on the QR scan to open a windows with deposit details
- Go to Paybill
- Enter Paybill given from the deposit details on your phone
- Account no: should be your reference(UID) number
-Enter Amount i.e. KES 1000
- Submit
Amount should be visible on your exchange within 24hrs.
- Go to Funds
- On the Deposit tab, click on the QR scan to open a windows with deposit details
- Go to Bank APP
- Chose Pesalink
- Enter the Account no. to transfer to(BitDax KES/USD account)
- Enter your UID as your reference detail
- Enter amount to transfer
- Amount should be visible on your exchange within 24hrs.


Minimum amount KES 1,000
Maximum amount KES 50,000,000
Write a mail to
Or alternatively you can withdraw amount once reflected in your account.
Takes between 3 - 4 Business days depending with the number of requests received each day.
Immediately you purchase an order
Click on the “forgot password” prompt at sign-in to be able to reset
This is not possible in exchange. is an order book exchange
Send us an email at
Wallets are automatically created on sign-up for every user on BitDax exchange
Follow Bitdax on:


 Enable the 2FA authentication on your account.
 Use Alphanumerics, characters when setting up your password on sign-up
Upload a clear back and front of your ID/Passport page with your biodata, a clear copy of recent utility bill or bank statement (not older than 6months) indicating you name, current home address, Date of issue and issuer of the document, a clear picture of yourself (selfie). All these to be upload as one document
- Download Google authenticator from google play store.
- Go to Account tab
- Click on 2FA status to enable the 2FA
- Scan the QR code with the google Authenticator to add the code to google authenticator.
- Send an email with the error screen shot to
- Delete the code from Google Authenticator and re-scan the QR code from Account page on BitDax exchange platform.


Crypto wallets keep your private keys – the passwords that give you access to your cryptocurrencies – safe and accessible, allowing you to send and receive cryptocurrencies like Bitcoin and Ethereum. They come in many forms, from hardware wallets like Coldcard, Trezor, Ledger (which looks like a USB stick) to mobile apps like Bitdax Wallet, which makes using crypto as easy as shopping with a credit card online.
If you buy any amount of crypto and you want to store it yourself, you have to choose between holding your cryptocurrency in a “hot” wallet, a “cold” wallet, or using a combination of the two. A hot wallet is connected to the internet and could be vulnerable to online attacks — which could lead to stolen funds — but it’s faster and makes it easier to trade or spend crypto. A cold wallet is typically not connected to the internet, so while it may be more secure, it’s less convenient.
Public and private keys are an integral part of Bitcoin and other cryptocurrencies. They allow you to send and receive cryptocurrency without requiring a third party to verify the transactions. These keys are a part of the public-key cryptography (PKC) framework. You can use these keys to send your cryptocurrency to anyone, anywhere, at any time. The public and private keys fit together as a key pair. You may share your public keys in order to receive transactions, but your private keys must be kept secret. If anyone has access to the private keys, they will also have access to any cryptocurrency associated with those keys.

General Information

A cryptocurrency is a digital or virtual currency that is secured by cryptography, which makes it nearly impossible to counterfeit or double-spend. Many cryptocurrencies are decentralized networks based on blockchain technology—a distributed ledger enforced by a disparate network of computers. A defining feature of cryptocurrencies is that they are generally not issued by any central authority, rendering them theoretically immune to government interference or manipulation.
For most digital currency investors, the centralized cryptocurrency exchange is one of the most important vehicles for transacting. Centralized cryptocurrency exchanges are online platforms used to buy and sell cryptocurrencies. They are the most common means that investors use to buy and sell cryptocurrency holdings.
Blockchain is defined as a ledger of decentralized data that is securely shared. Blockchain technology enables a collective group of select participants to share data. With blockchain cloud services, transactional data from multiple sources can be easily collected, integrated, and shared. Data is broken up into shared blocks that are chained together with unique identifiers in the form of cryptographic hashes.

Blockchain provides data integrity with a single source of truth, eliminating data duplication and increasing security.

In a blockchain system, fraud and data tampering are prevented because data can’t be altered without the permission of a quorum of the parties. A blockchain ledger can be shared, but not altered. If someone tries to alter data, all participants will be alerted and will know who make the attempt.
Bitcoin is a decentralized digital currency, without a central bank or single administrator, that can be sent from user to user on the peer-to-peer bitcoin network without the need for intermediaries.
Ethereum is a decentralized, open-source blockchain with smart contract functionality. Ether is the native cryptocurrency of the platform. Amongst cryptocurrencies, Ether is second only to Bitcoin in market capitalization.
SHS is a digital representation of the Kenyan Shilling on the blockchain. SHS doesn’t require a bank account. It doesn’t require that you live in a particular geography. And you can send SHS around the world in just a few minutes.
It is not legal tender. Shilingi Token (SHS) is not the Kenyan Shilling. It is digital currency pegged to the value of the Kenyan Shilling.
Read more
Cryptocurrency is a digital asset that, to date, is not controlled by any regulatory party, including the government. Cryptocurrency is hosted on networks and computers all over the globe and, at present, trades are made between buyer and seller, with no third party running point. The transaction does need to be recorded, though, so with network fees, you’re directing money to decentralized cryptocurrency miners or network stake pool operators in exchange for being able to transact on a public blockchain.
For a cryptocurrency exchange to make money, it needs to attach to some of the financial momentum flowing through it. In most cases, that means assessing fees for common transactions, such as:
- Trading
- Deposits made when moving crypto to online storage spaces, like digital wallets
- Withdrawals and liquidations
- Loans is intuitive, fast, and easy to use in addition to providing the African market with: -
- Prompt deposits and withdrawals using local payment options - Pesalink, Mpesa, Swift/Bank Deposit
- Quick KYC processing
- User-friendly interface to buy, sell, and trade crypto easily and conveniently.
- 24/7 support for easy access to professional assistance.
Cryptocurrencies are known for being extremely volatile, and prices fluctuate drastically even in the space of minutes. Investors have the opportunity to participate in cryptocurrency trading around the world and at any time of the day. The combined effect of these factors limits the effectiveness of human cryptocurrency trading in a lot of ways.

Investors, in many cases, are unable to react quickly enough to changes in the price to achieve the optimal trades. Investors can not dedicate as much time to the cryptocurrency markets as necessary to always achieve the best trades. That would require round-the-clock monitoring of cryptocurrency exchanges all over the globe. This is where crypto trading bots get into the picture. They are nothing but automated tools that conduct trades and execute transactions on behalf of human investors.
Crypto mining refers to the process of gaining cryptocurrencies by solving cryptographic equations with the use of high-power computers. The solving process comprises verifying data blocks and adding transaction records to a public record (ledger) known as a blockchain.
on BITDAX.IO
To start using BITDAX.IO products and services, go to:

To sign in/Signup on BITDAX.IO go to
Click on sign-in if you already have username and password.

Enter your username and password on the page prompt that follows
Click Sign-in

Go to Sign-up on BITDAX.IO go to
Click Sign-up on the default page

Enter E-mail address, password and confirm password and click “sign-up”

After login, go to “Wallets”

On Wallets page click on the scan to open deposit details

Enter Amount to deposit and click Next

Choose your preferred Deposit Method: M-Pesa, PesaLink or Local Bank

Upon completion on deposit, it may take up to 48hours for the amount to
reflect in your exchange account.
Once the amount to trade reflects in your exchange account click on
“Exchange” tab to trade

Enter the BTC price against the equivalent ETH amount to be bought.
Click on “Wallets” and go to Withdrawal.
Before any withdrawals are made, your account must have been verified.
Click on “Verify” to verify your account.

Click on each item: passport/ID/Driver’s license, utility bill etc. and

Two-factor authentication, or 2FA, is an extra layer of security that helps keep
your account and funds protected. When 2fa is enabled, you should log in to the
account using a one-time password that is only valid for 30 seconds. So, no one
except you can access your account and funds. We at BITDAX.IO are working to
ensure that all accounts are protected from any possible attacks, and by default,
we suggest adding 2FA. You can enable 2FA on your BITDAX.IO account in two
methods: by using your phone number or a special Google Authenticator app.
We recommend the Google app method, as it doesn't require a good network
connection. Besides, the Google app is more secure for receiving 2FA codes
compared to the SMS/phone calls since there are SIM swaps and other phone
number-based hacks.
Log in to your account
Go to your Account and settings tab launches on default

Click the “DISABLED” 2FA status to enable

To be continued…………

Still have you any problem for solutions?

For any inquiries relating to my Retail and Over The Counter (OTC) services feel free to speak to me personally by call us during business hours.

Head office address:

02 Ole Nguruone Road, Kileleshwa, Nairobi Kenya.

Call for help:

+254 772782767

Mail for information:

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